When your account is set up and you log in for the first time, please set your accounts security question. This will be needed for any password reset requests.
Accessed from the menu by clicking on your initials in top right.
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Figure 1 Set security question.


If you are having persistent log in issues, there are a few things you can try.


  • Please ensure your browser is up to date (internet explorer is no longer supported as it was replaced with Edge)


  • Try logging in via another browser (Chrome, Edge, Firefox etc) or a private/incognito tab.


  • You should also confirm your email/login with you’re the HR team that initially set up your account. Your email address may have changed but this might not be reflected within your Talentlink account details as this change may have not been passed onto the myjobscotland team that maintains the accounts.


  • Check that the browsers auto complete/fill feature is not entering incorrect details that are save on the system. This can be disabled in the browser settings. Guides for each browser can be found towards the bottom of this guide.



Guides to disabling autofill



The company field should be entered as CoSLA (lower case ‘o’ the rest capitals) This is the same for the password reset request. You will be unable to request a password reset unless you have set your security question. (See above on how to do this)


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Figure 2 Password reset screen and company format.

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Figure 3 Login screen and company format.



Disable Autofill Guide
 

Google Chrome Instructions

In Google Chrome, you will want to not only turn off autofill data, but also clear it. Instructions are listed below.

Turning Off Autofill in Chrome

  1. Click the Chrome menu icon. (Three dots at top right of screen.)
  2. Click on Settings.
  3. In the "Autofill" section, expand the area for which you wish to disable Autofill.
  4. Toggle the setting OFF if it is on.  The system will automatically save your settings.

  • Clearing Autofill Data in Chrome

    1. Click the Chrome menu icon. (Three dots at top right of screen.)
    2. Click on History, then click on History again in the menu that appears.
    3. Select Clear browsing data.
      (Alternatively, you can press CTRL+SHIFT+DEL on your keyboard to bypass steps 1-3.)
    4. If it is not already selected, click on the "Advanced" tab.
    5. At the top, choose “All Time” option to clear all saved data.
    6. Make sure that the “Autofill Form Data” option is checked. If you wish to clear "Passwords and other sign-in data", be sure to check that option as well.
    7. Click "Clear Data."

  • Note: This action may take some time to complete, depending on how often you clear your browsing history.

    Firefox Instructions

    In Firefox, you will want to not only turn off autofill data, but also clear it. Instructions are listed below.

    Turning off Autofill in Firefox

    1. Click on the Firefox menu icon. (Three lines at top right of screen.)
    2. Click on "Settings."
    3. Choose "Privacy & Security."
    4. In the "Forms and Autofill" section uncheck the options for which you wish to disable Autofill. The system will automatically save your settings.

  • Clearing Autofill Data in Firefox

    1. Click on the Firefox menu icon. (Three lines at top right of screen.)
    2. Click on "Settings."
    3. Choose "Privacy & Security."
    4. In the "History" section, click on the "Clear History" button.
      (Alternatively, you can press CTRL+SHIFT+DEL on your keyboard to bypass steps 1-3.)
    5. In the "Time Range to Clear" dropdown menu, choose “Everything.”
    6. Make sure “Form & Search History” is checked.
    7. Click "OK" to clear the Autofill data.

  • Disabling and Clearing Saved Logins and Passwords in Firefox

    1. Click on the Firefox menu icon. (Three lines at top right of screen.)
    2. Click on "Settings."
    3. Choose "Privacy & Security."
    4. In the "Logins and Passwords" section, uncheck "Ask to save logins and passwords for websites." This will prevent the system from prompting you to save logins and passwords in the future.
    5. To clear any saved Logins/Passwords, click "Saved Logins."
      • This will bring up a list of all of your saved Logins. Each Login will have a "Remove" option, so if needed you can remove them one at a time.
      • To delete ALL saved logins, click the three dots in the upper right-hand corner of the screen, then choose "Remove All Logins."
      • Enable the "Yes, remove these logins" option to verify that you wish to remove all of the Logins, then click "Remove All" to delete them.

  • Note: This action may take some time to complete, depending on how often you clear your browsing history. 

    Microsoft Edge (Chromium) Instructions

    In Edge, you will want to not only turn off autofill data, but also clear it. Instructions are listed below.

    Turning off Autofill in Edge (Chromium)

    1. Click on the "Settings and More" icon. (Three dots at top right of screen.)
    2. Click on "Settings."
    3. The menu should default to "Profiles." If not, select this option from the menu on the left-hand side of the screen.
    4. In the "Your Profile" section, click on each of the following and be sure the option is toggled off:
      • Passwords
      • Payment info
    5. The system should automatically save your settings.

  • Clearing Autofill Data in Edge (Chromium)

    1. Click on the "Settings and More" icon. (Three dots at top right of screen.)
    2. Click on "Settings."
    3. Click on "Privacy, search, and services."
    4. In the "Clear Browsing Data" section, click "Choose What to Clear."
    5. For the "Time Range", choose ALL TIME.
    6. Be sure "Autofill Form Data (Includes Forms and Cards)" is checked. If you wish to clear "Passwords", be sure to check that option as well.
    7. Click "Clear Now."

  • Note: This action may take some time to complete, depending on how often you clear your browsing history.

     

    Safari Instructions

    In Safari, you will want to not only turn off autofill data, but also clear it. Instructions are listed below. 

    Turning off Autofill in Safari

    1. Click on the Safari menu. (The word Safari at the top of the screen.)
    2. Click on "Preferences."
    3. Click on the "AutoFill" tab.
    4. Uncheck “User names and passwords." If you wish to prevent Safari from saving any other AutoFill web information, be sure to uncheck those options as well.
    5. The system should automatically save your settings.

  • Clearing Autofill Data in Safari

    1. Click on the Safari menu. (The word Safari at the top of the screen.)
    2. Click on "Preferences."
    3. Click on the "AutoFill" tab.
    4. Next to “User Names and Passwords” click "Edit."
    5. Click "Remove All" to clear all saved usernames/passwords.
    6. Click "Done" when you are finished.

  • Note: This action may take some time to complete, depending on how often you clear your browsing history.